Refund Policy

At Nexora Plus, we are committed to ensuring you are 100% satisfied with your premium purchase.

7-Day Return Window

If you are unsatisfied with an item or receive a defective product, you may return it within 7 days of the delivery date for a full refund or exchange. The item must be unused, in its original packaging, and accompanied by the original receipt.

Non-Refundable Items

Certain items such as custom-made jewelry, perishable goods (e.g., cakes), or personal care items cannot be returned due to hygiene and quality standards.

Processing a Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed dynamically via PayHere and automatically be applied back to your original payment method within 5-10 business days.